TERMS & CONDITIONS
PERSEPHÓNA
Last updated: 14 October 2026
1. General Information
Welcome to PERSEPHÓNA.
These Terms & Conditions govern the use of https://en.persephona.com and the purchase of products offered through this website.
PERSEPHÓNA is an independent fashion and lingerie brand operated by:
Legal name: Daria Kartashova
Trading name: PERSEPHÓNA
Tax Identification Number (NIF): 330483161
Registered business address: Rua Dr. José Vilaça, N.º 108, 2.º Direito, 4705-094 Braga, Portugal
Email: persephona.label@gmail.com
By placing an order, you agree to these Terms & Conditions. Your statutory consumer rights remain unaffected.
2. Products and Availability
PERSEPHÓNA offers lingerie, clothing and related fashion products, including ready-to-ship, made-to-order and individually customised pieces.
We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours and prices are accurate.
Minor variations in colour, appearance or finishing may occur due to screen settings, materials and the nature of production.
Product availability may change. If an ordered item becomes unavailable, we will contact you to discuss an alternative or arrange an appropriate refund.
3. Sizing and Product Information
Customers are responsible for reviewing product descriptions, size guides and available measurements before placing an order.
If you are unsure about sizing, please contact us before purchasing.
For customised products, measurements and specifications agreed with the customer will be used in production.
Nothing in this section limits your legal rights if a product is defective, incorrectly described or does not conform to the contract.
4. Prices and Payment
Product prices are displayed in the currency indicated on the website.
Applicable taxes and any additional charges collected by PERSEPHÓNA will be disclosed before the order is placed.
Shipping charges, where applicable, will be displayed or communicated before payment.
Payments are processed through the payment methods made available at checkout.
PERSEPHÓNA does not store customers' full payment card details.
For deliveries outside the European Union, import duties, customs taxes and local handling fees may apply. Unless expressly stated otherwise, these charges are not included in the product price and may be payable by the recipient.
5. Orders and Order Confirmation
By placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a purchase contract.
After placing an order, you will receive an electronic acknowledgement.
An order is accepted when PERSEPHÓNA confirms its acceptance. If we cannot fulfil an order, we will inform you and arrange a refund of any payment received for the unavailable goods.
We may contact you if additional information is required to fulfil your order, particularly for made-to-order or customised products.
6. Production and Processing Times
PERSEPHÓNA offers products with different production requirements.
Some pieces are available for immediate dispatch, while others are produced after an order has been placed.
Production and processing times vary depending on the product, materials, complexity and current workload.
Where applicable, the estimated production or dispatch timeframe will be indicated on the product page or communicated to the customer before the purchase is finalised.
For individually commissioned pieces, the production timeframe may be agreed directly with the customer.
Production time and shipping transit time are separate.
Any agreed delivery timeframe remains subject to applicable consumer protection law. Where no different delivery period has been agreed, the statutory delivery rules apply.
If we anticipate a delay affecting an agreed delivery timeframe, we will contact the customer and explain the available options in accordance with applicable law.
7. Shipping and Delivery
PERSEPHÓNA ships from Portugal to destinations supported by our shipping services.
Shipping availability, charges and estimated delivery times depend on the destination, shipping method and the products ordered.
Relevant shipping information will be provided before the purchase is finalised.
Delivery estimates are not guarantees unless a specific delivery date has been expressly agreed.
International shipments may be subject to customs clearance and other procedures outside our direct control.
Customers are responsible for providing a complete and accurate delivery address.
If a shipment is delayed, lost or damaged, please contact us at persephona.label@gmail.com so that we can investigate and assist.
Responsibility for goods passes to the consumer in accordance with applicable law, including the rules governing physical possession of goods.
8. Right of Withdrawal and Returns
8.1 Standard Products
Consumers entitled to the statutory right of withdrawal may generally cancel an eligible online purchase within 14 days after receiving the goods, without providing a reason.
To exercise this right, please send a clear withdrawal statement to:
persephona.label@gmail.com
Please include your order number and the product concerned.
After notifying us of withdrawal, you must return the eligible goods within the legally applicable period, generally 14 days from the date of notification.
Unless otherwise agreed or required by law, the customer bears the direct cost of returning goods.
Refunds will be made in accordance with applicable consumer law, including any legally required reimbursement of standard outbound delivery charges. We may withhold reimbursement until the returned goods are received or evidence of their return is provided, where permitted by law.
Customers may inspect goods as they would in a physical shop but may be responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
8.2 Made-to-Order and Customised Products
A product being described as made-to-order does not automatically remove the statutory right of withdrawal.
The legal exception may apply to products manufactured according to the customer's individual specifications or clearly personalised for that customer.
Where this exception applies, the customer will be informed before the purchase is finalised.
Standard products produced after an order is placed, without individual customisation, remain subject to applicable statutory withdrawal rights.
8.3 Hygiene-Sensitive Products
For hygiene and health protection reasons, the statutory withdrawal exception may apply to goods supplied with a hygiene seal that are unsuitable for return once that seal has been removed after delivery.
This exception applies only where the relevant legal conditions are met.
The mere fact that a product is lingerie, underwear or swimwear does not automatically exclude it from the right of withdrawal.
8.4 Return Instructions
Before sending a return, please contact persephona.label@gmail.com to obtain return instructions and the appropriate return address.
Please do not send returns without first confirming the correct destination.
This request for prior contact does not restrict the customer's statutory right to withdraw by making a clear statement within the applicable period.
9. Defective or Non-Conforming Products
All products are covered by applicable statutory consumer guarantees.
If you receive an incorrect, damaged, defective or non-conforming item, please contact us at persephona.label@gmail.com with your order details and a description of the issue.
Photographs may help us assess the situation, but they are not a condition for exercising statutory rights.
Where a product does not conform to the contract, consumers may be entitled to remedies including repair, replacement, price reduction or termination of the contract, as provided by applicable law.
Nothing in these Terms & Conditions excludes or limits statutory consumer guarantees.
10. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will try to accommodate changes where reasonably possible.
For customised products, changes requested after production has begun may not always be possible.
Any cancellation restrictions are subject to applicable statutory withdrawal rights and other mandatory consumer protections.
11. Intellectual Property
All original website content, including photographs, designs, illustrations, graphics, text, branding and other creative materials, is owned by PERSEPHÓNA or used with appropriate permission.
Such content may not be copied, reproduced, distributed or commercially exploited without prior written authorisation, except as permitted by law.
12. Website Use
You agree not to use this website for unlawful purposes, interfere with its operation or attempt to access restricted systems without authorisation.
We make reasonable efforts to keep the website accurate and available but cannot guarantee uninterrupted access.
Nothing in this section excludes liability that cannot legally be excluded.
13. Personal Data
Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Further information about the collection, use, storage and protection of personal data is provided in our Privacy Policy.
For privacy-related enquiries, contact persephona.label@gmail.com.
14. Complaints and Customer Support
If you have a question, concern or complaint regarding an order, please contact:
persephona.label@gmail.com
We aim to resolve customer concerns fairly and in accordance with applicable consumer law.
Consumers may also submit a formal complaint through Portugal's official Electronic Complaints Book:
Livro de Reclamações Eletrónico
https://www.livroreclamacoes.pt/
A link to this platform is also available in the website footer.
15. Alternative Dispute Resolution
In accordance with Portuguese consumer protection legislation, consumers may have access to alternative dispute resolution mechanisms.
A relevant Portuguese consumer dispute resolution body is:
CIAB — Centro de Informação, Mediação e Arbitragem de Consumo
Website: https://www.ciab.pt/
The competence of a particular dispute resolution body depends on the nature and circumstances of the dispute and applicable law.
Information about consumer dispute resolution bodies is also available through the Portuguese Directorate-General for Consumers:
https://www.consumidor.gov.pt/
Nothing in this section limits any mandatory rights or remedies available to consumers.
16. Governing Law
These Terms & Conditions are governed by Portuguese law.
Where the customer is a consumer residing in another country, this choice of law does not deprive them of mandatory consumer protections applicable under the relevant conflict-of-law rules.
Any disputes will be handled by the courts or other competent bodies determined under applicable law.
17. Changes to These Terms
PERSEPHÓNA may update these Terms & Conditions to reflect changes in business operations, legal requirements or website functionality.
The version applicable to an order is generally the version in effect when that order was placed.
Changes will not retroactively remove statutory rights or alter existing contracts without a valid legal basis.
18. Contact
For any questions regarding these Terms & Conditions, please contact:
PERSEPHÓNA
Daria Kartashova
Rua Dr. José Vilaça, N.º 108, 2.º Direito
4705-094 Braga, Portugal
Email: persephona.label@gmail.com
Website: https://en.persephona.com