FREQUENTLY ASKED QUESTIONS
SIZES
Please use our size guide
If you need help with sizes please contact us via WhatsApp
If you need help with sizes please contact us via WhatsApp
SHIPPING
We offer DHL/FedEx/UPS/DPD Express services (Approx. 5-11 working days) & Standard delivery by mail (Approx. 10-14 working days).
Your order will be delivered by a courier in both cases.
The orders are dispatched from our warehouses based in Tbilisi, Moscow, UAE and Lisbon within 5 business days. Shipment/delivery time is separate, and depends on delivery location.
Please note that during special offers, sale events or new collection launches you may experience up to 7 business day delays in receiving your order. The above times are also estimations provided by our couriers, which can change once the parcel leaves our warehouse.
The estimated time does not include the customs clearance/processing, which is unfortunately out of our control.
All international packages may be subjected to customs duties and taxes. All taxes and customs charges are the responsibility of the customer, and they are not included in the cost of the order or shipping charge. Please check your local customs website for more information.
If you're experiencing any other problems, or have questions about your order, email persephona.label@gmail.com with your inquiry, providing your order number.
By placing an order you are acknowledging and accepting all the international shipping terms and our policies.
Your order will be delivered by a courier in both cases.
The orders are dispatched from our warehouses based in Tbilisi, Moscow, UAE and Lisbon within 5 business days. Shipment/delivery time is separate, and depends on delivery location.
Please note that during special offers, sale events or new collection launches you may experience up to 7 business day delays in receiving your order. The above times are also estimations provided by our couriers, which can change once the parcel leaves our warehouse.
The estimated time does not include the customs clearance/processing, which is unfortunately out of our control.
All international packages may be subjected to customs duties and taxes. All taxes and customs charges are the responsibility of the customer, and they are not included in the cost of the order or shipping charge. Please check your local customs website for more information.
If you're experiencing any other problems, or have questions about your order, email persephona.label@gmail.com with your inquiry, providing your order number.
By placing an order you are acknowledging and accepting all the international shipping terms and our policies.
TAXES & DUTIES
All international packages may be subjected to custom duties and taxes. All taxes and caroms charges are the responsibility of the customer, and they are not included in the cost of the order or shipping charge. Please check your local customs website for more information.
RETURNS AND EXCHANGES
Please contact us: persephona.label@gmai.com
PACKAGE LOST OR STOLEN
Persephona is not responsible for lost or stolen packages, or packages delayed in transit. All the shipping costs for orders are not refundable. If you are experiencing problems with delivery, please contact the courier with your tracking number so that they can provide you with a proof of delivery
RECIEVED A FAULTY ITEM
Wу hope this doesn't happen to you, but if it does, email persephona.label@gmail.com and we will get it taken care of for you!
CLEANING
The best way to clean the garments is hand washing them in lukewarm water. Be very careful while using detergents due to the nature of the delicate mesh and materials, always test it on a small bit of the garment first. We do not recommend using washing machines.
QUESTIONS ABOUT MY ORDER
If you're experiencing any other problems, or have questions about your order, please email persephona.label@gmail.com with your inquiry, providing your order number